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Service Integration in the Cloud with SolveDirect
Chosen by Companies to Run Smarter, Leaner, More Efficiently, AND
Increase Customer Satisfaction at the Same Time.
SolveDirect Service Management was founded in 2000 and now has more than 220 customers from all industries and all sizes around the world using SolveDirect solutions. SolveDirect provides cloud-based solutions for smart IT service management integration. SolveDirect helps service partners to better support their customers with SaaS solutions that leverage every aspect of IT service and support no matter the level of their business processes complexity.
With the SolveDirect solutions, international companies and IT service providers integrate and automate their IT partners, processes and service management systems in a flexible way. SolveDirect connects global companies to their most strategic IT Service Providers delivering continuous end-to-end customer service monitoring.
Well-defined workflows, a 360° view of service level agreements and flexible access to the service management platform from anywhere enable the largest IT Outsourcers and MSPs to consistently provide the highest quality of customer satisfaction through process collaboration with their service delivery partners around the world.
The Value
The SolveDirect Service Management Solutions deliver:
- increased efficiency,
- cost savings up to 50%
- end-to-end “borderless monitoring”
- increased customer satisfaction
- scalability with private and public cloud
- rapid “low touch” onboarding of service partners
- competitive global service delivery advantage
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