With the increasing trend of multisourcing in IT Service Delivery, the need for a scalable service integration solution is growing. How can companies manage the rising number of provider partners? How can they increase speed and efficiency in service delivery in order to achieve competitive advantages? Find out in the executive briefing including Gartner Research and a success story from Siemens Enterprise Communications.

Rapid integration of all service partners in all continents

Kapsch TrafficCom, with headquarters in Vienna, services 220 installations in 36 countries. 14 Mio. Transponders have to be in working order on 12,000 lanes around the clock, so that the toll will be charged in the respective country correctly. As an easily configurable and flexible system, SolveDirect CUBE is saving time and money by integrating all service management processes.

S&T Group is focusing on SolveDirect CUBE for an efficient integration of all processes and systems on the SolveDirect platform. One single application for all S&T countries - a big challenge with high value.

Computacenter is managing all service processes including all external and internal partners and systems enterprise-wide with SolveDirect CUBE. Continuous service processes and increased efficiency are ensured.