The aim of the “Configuration SolveDirect BRIDGE” training is to learn how call transactions are implemented and extended by using the SolveDirect BRIDGE.

 

During the training each participant will create sample communications using different communication types (SOAP, e-mail).

Topics:

• Understand how SolveDirect BRIDGE works.
• Create MessageRules to for email and SOAP based call transactions.
• Control inbound calls via control tags.
• Control parent/child and subcall behavior via templates.

Target group: Administrators and prospective System Managers.

 

Date:	May 19-20, 2010
Place:	SolveDirect Service Management GmbH Karl-Farkas-Gasse 22 / 2.OG 1030 Vienna, Austria

 

 

 

 

 

 

 

Training costs:

1950.- Euro