Objective: In that training the participants learn how service management processes can be implemented and extended. The participants understand CallSystems and are able to customize, design and implement a typical incident workflow as well as different list and detail setups. Besides, the participants get knowledge for Outbound Message Rules (email) for notifications and escalations.

Precondition: none

Content:

• Overview of modules and functions of the SolveDirect application
• Administration of lists, forms
• Creation, modification and automation of basic workflows
• Generation and automated distribution of outbound-messagerules

 

Duration: 3 days

Training costs:

2550.- Euro