News

SolveDirect announces the new cloud-based solution SolveDirect ServiceGrid for quick integration - as easy as adding contacts in LinkedIn.

 The conversion of a company's business services to one that includes IT service management integration requires more than just the implementation of software. It requires consulting, process optimization, training and change management to function in unison for a truly successful project implementation. SolveDirect has formed a service management alliance with bluEDGE Methodik GmbH for Switzerland.

SolveDirect has signed a partnership agreement with NetworkingPS. NPS is a professional services firm that specializes in planning, designing, assessing, implementing, and supporting systems, applications and networks in multi-vendor environments. NPS’ customers include the Federal Government, multiple state and city government clients, Pfizer, IBM, Lockheed Martin, Keane, and Siemens and SolveDirect’s customers include global service providers Cisco, Siemens, and IBM.

In times of increasing IT outsourcing, scalable, and cost-effective IT service depends on both seamless automation and collaboration between many different service partners. View SolveDirect’s latest complimentary newsletter, including leading Gartner Research revealing new developments and trends in IT Service Offerings and Infrastructure Utility Services Outsourcing, as well as SolveDirect’s Executive Briefing on IT Service Integration and Cloud.

SolveDirect passed the “Statement on Auditing Standards (SAS) 70” Type II Audit by Ernst & Young. “The SAS 70 audit makes our processes and quality guidelines more transparent to customers“, said Marcus Oppitz, Chief Technology Officer und Managing Director of SolveDirect.

In order to achieve cost-effective automation and collaboration across multiple service partners, enterprises and service providers must harness the power of cloud computing. Why is there so much enthusiasm for this new computing model? What are the cost saving effects of shared cloud infrastructure?

Enterprises and Service Providers increasingly rely on external service partners. A coordinated, scalable, cost-effective service depends on seamless automation and collaboration between many different service partners. How do you deliver real-time collaboration across the “virtual enterprise”? How do you ensure end-to-end monitoring for excellent IT services and increased customer satisfaction?

An Article in the austrian newspaper "Die Presse" (22.12.2010) that shows the way from the idea to help customers with multiple service providers in dispatching error messages to the right service provider to the vision of "low touch" and "no touch" integration.

Half a year ago 3TS Cisco Growth Fund has acquired a stake in SolveDirect Service Management GmbH. This involvement since then has been like a turbo engine on sales of SolveDirect in the U.S.

Rapid integration of all service partners in all continents

Kapsch TrafficCom, with headquarters in Vienna, services 220 installations in 36 countries. 14 Mio. Transponders have to be in working order on 12,000 lanes around the clock, so that the toll will be charged in the respective country correctly. As an easily configurable and flexible system, SolveDirect CUBE is saving time and money by integrating all service management processes.

S&T Group is focusing on SolveDirect CUBE for an efficient integration of all processes and systems on the SolveDirect platform. One single application for all S&T countries - a big challenge with high value.

Computacenter is managing all service processes including all external and internal partners and systems enterprise-wide with SolveDirect CUBE. Continuous service processes and increased efficiency are ensured.