News

Vienna, June 15^th - Half a year ago 3TS Cisco Growth Fund has acquired a stake in SolveDirect Service Management GmbH. This involvement since then has been like a turbo engine on sales of SolveDirect in the U.S. Now the U.S. new orders surpass new orders in Europe. To provide even better support to the U.S. IT service management market SolveDirect has founded its own subsidiary in Silicon Valley. “We see considerable growth potential for SolveDirect in the USA, the world’s largest IT market. Substantial financial capability, know how, networks, customer proximity and synergies with our other activities provide an ideal growth platform for the company “, says Pekka Mäki, Managing partner of 3TS Capital Partners.

Thomas R. Werner, the long-standing marketing manager of SolveDirect, took the responsibility for the development of U.S. subsidiary. Currently, he is assisted by two staff members covering the areas of sales and solution consultant. SolveDirect also has a separate data center in California, because of Privacy policies of U.S. companies whose data is not allowed to leave the country. "Since mid-2009 already eight Fortune Top 100 companies in the sectors, Financial Services' and 'Telecommunications' have decided to use SolveDirect", says Martin Bittner, CEO of SolveDirect.

The most important asset of SolveDirect is the rapid integration of all service partners. Thereby, the service partners can use their existing help desk solutions without difficulty. SolveDirect is currently working on a even further acceleration of B2B integration. "With new technologies and methods it is planned to reduce the integration costs for our customers massively. The prerequisite is a consistent reduction to the essentials and standardization of the integration processes", explains Marcus Oppitz, CTO of SolveDirect. With the new release in the fall this new method will be presented. As a SaaS pioneer, SolveDirect has a clear technological lead due to years of experience in that area.

SolveDirect - the company celebrates its 10th year anniversary in autumn - has been awarded several times: in 2007 SolveDirect received the export price of the Austrian Chamber of Commerce. And just these days it was announced that 3TS reached rank five with SolveDirect at the Venture Capital & Private Equity Award 2010.

About SolveDirect Service Management GmbH

SolveDirect is the expert for smart service integration and provides innovative service management solutions on a SaaS (Software as a Service) basis. Through effective and rapid integration of the entire service chain and automation of service processes, it is possible to see cost reductions up to 60% and efficient collaboration and control of business partners. The features and functions of the SolveDirect solutions are based on the ITIL (IT Infrastructure Library) standard. About 200 international customers take advantage of SolveDirect solutions. BRAIN FORCE HOLDING AG and 3TS Cisco Growth Fund are the majority shareholders of SolveDirect.