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Application or Business Process Integration is a mature industry for fields like commerce and logistics but in the service business the integration challenges haven’t been thoroughly addressed yet. This will become more and more important with the increasing trend of multisourcing. Companies are actively multisourcing to increase organizational effectiveness and are doing so much more rapidly than in the past. Multisourcing requires organizations to effectively collaborate across several unique toolsets in order to actively manage the three pillars in the service business - cost, governance and service excellence.

• What factors should you then consider for scaling your multisourcing effectiveness?
• How can you increase speed and efficiency in service delivery in order to achieve competitive advantages?
• Which strategic planning assumptions are important for your IT services sourcing strategy?

Find out more in the latest Executive Briefing featuring leading Gartner Research revealing trends in IT Services Sourcing Strategies and a Success Story from Siemens Enterprise Communications (SEN) showing how to leverage process automation to achieve a competitive advantage.

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