S&T Group is counting on modern technology and best practice in service management for their customers: SolveDirect CUBE for an efficient integration of all processes and systems on the SolveDirect platform. „S&T has the vision to use one application for all S&T countries for an optimized support of the aligned service processes. Thereby cost savings and increased efficiency can be accomplished and the IT support can be enhanced.”, refers Markus Bonner, Group IT Manager, S&T.

There is a long way to go to realise this vision. Many steps are already displayed in the system:
The adoption of the function volume for the group wide reporting as well as a consistent global-customer’s reporting is carried out. The workflow standard is defined and under final tuning and support as well as competence centre are in operation. The SolveDirect competence centre within S&T is taking care of standardisation, rollout and support. Integration with ERP is already completed and some countries are already using SolveDirect: Austria (partial), Czech Republic, Hungary, Poland, Romania, and Slovakia.

Cost savings in three fields

The benefits for the service business especially lie in three fields:
Cost savings can be realized e.g. through the adaptation of standard workflows and possible system and partner integration. Besides extensive reporting enables a better control and increase efficiency. Moreover additional business opportunities can be generated in two ways. On one hand there is the possibility to sell SolveDirect solutions by ourselves with the support of the internal SolveDirect competence centre. On the other hand even difficult bidding requests can be fulfilled due to extensive functionalities like ITIL compliancy or integration of different internal and external systems and partners.

Reference

About S&T

www.snt-world.com - XETRA Vienna: SNT
With about 3000 employees and sales of €513,4m in 2008, S&T is the leading provider of IT consulting, IT solutions and IT services for customers in Central and Eastern Europe and the DACH region (Germany, Austria, Switzerland), and also has subsidiaries in Japan and China. The S&T Group comprises around 70 subsidiaries successfully representing the company in 21 countries. S&T’s core business is IT consulting as well as the development, rollout and operation of customized IT solutions, processes and systems. The company provides large and medium-sized enterprises with support along the entire IT value chain. S&T’s target customers are active in the manufacturing, financial services, trade and telecommunications sectors as well as in public administration and utilities. Headquartered in Vienna, Austria, S&T AG has been listed on the Vienna Stock Exchange since 2003.