Education
SolveDirect Education Program at a Glance
Well trained IT staff are a requirement for a successful operations. SolveDirect offers its customers a comprehensive education program which assures qualified staff and efficient use of SolveDirect solutions.
Your benefits with our education program:
- Trained, qualified staff within a short time
- Higher productivity through effective usage of the SolveDirect Solutions
- Accelerate your processes and achieve high efficiency
SolveDirect Academy
Administrator Academy - on request:
Objective: The participant will be able to manage master data like user, organisation, location, device and contract data and to design, customize and implement different list and detail setups.
Prerequisite: none
Content of the course:
- Overview of modules and functions of the SolveDirect application
- Administration of lists, forms and users
Duration: 1,5 days
WorkflowBuilder Academy:
Objective: In this training, participants will learn how service management processes can be implemented and extended. The participants will understand CallSystems and be able to customize, design and implement a typical incident workflow as well as different list and detail setups. In addition, participants will learn the Outbound Message Rules (email) for notifications and escalations.
Prerequisite: none
Content of the course:
- Overview of modules and functions of the SolveDirect application
- Administration of lists and forms
- Creation, modification and automation of basic workflows
Duration: 3 days
BridgeBuilder Academy - on request:
Objective: The aim of the BridgeBuilder training is to learn how call transactions work and can be set up using the SolveDirect BRIDGE. The participant is able to setup and customize mail-based bridge-connection (inbound and outbound) as well as https post-based and https soap-based bridge connections (inbound and outbound).
Prerequisite: Basis XML knowledge
Content of the course:
- Setup of mail based system connections
- Setup of https post based system connections
- Extended use and administration of SolveDirect BRIDGE
Duration: 2 days
System Manager Academy - on request:
Objective: The participant can customize, design and implement a typical incident workflow, various lists and detailed setups and has knowledge of Outbound Message Rules. In addition, he knows how to create dashboards with the module SD.cockpit and how to implement and use knowledge management with SD.dialog.
Prerequisite: none
Content of the course:
- Creation, modification and automation of basic workflows
- Generation and automated distribution of outbound-messagerules
- Creation and implementation of dashboards with SD.cockpit
- Implementation of knowledge management with wikis with SD.dialog
Duration: 5 days
To the training dates and agendas
Certification
Get a SolveDirect certificate after the successful completion of the SolveDirect education program. Validate your skills and use the various functions of the SolveDirect application in the most efficient way to facilitate effective operation.
SolveDirect Academy teaching methods
To ensure a successful education, SolveDirect uses dynamic training methods with use-cases and examples which shows how to use the solutions in your particular and special surroundings. The content and knowledge is imparted in an active learning environment in which you can ask questions and openly discuss topics at any time.