Solutions
Cost Savings with On Demand B2B Collaboration
The expertise, resources and facilities of managed service providers are a natural fit for companies seeking to cost-effectively manage their IT infrastructures. Many service providers, however, struggle with disparate systems or processes that do not provide visibility into the complete customer “view” as well as various support functions. Searching for cost-effective ways to successfully manage these complex processes, organizations often rely on traditional point-to-point integration solutions which are time-consuming, costly to maintain and create additional complexity as the company’s ecosystem evolves.
SolveDirect helps you to better support your customers with SaaS solutions that leverage every aspect of service and support no matter the level of your business processes complexity. Flexible integration methods bridge service partners, processes and service management systems. Now, companies all around the globe can provide a seamless flow of information and optimize processes across their service chain - everything from better response times and streamlined asset management to more efficient customer service.
Discrete benefits across the enterprise
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Reduce costs, time, and errors through automated service processes
including incident, problem and change management -
Control the secure execution of transactions using accepted
industry standards -
Streamline processes that flow to and from
your customer’s systems -
Manage a large and diverse community of service customers
with minimal overhead
The right SaaS solution for all IT service management requirements
Learn more about which solution is best for your enterprise. Select from the options below
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ServiceGrid
SolveDirect ServiceGrid is the new solution for next level service integration and provides new methods to build, run and monitor connections to service partners in an easy and quick way with minimal effort.
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Enterprise ITSM
SolveDirect CUBE is the complete solution for efficient Enterprise Service Management. Incorporating both SolveDirect BRIDGE and SolveDirect SD2, SolveDirect CUBE connects business partners and systems and enables better management of all service processes.
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B2B Integration
SolveDirect BRIDGE integrates all partners and systems with one central hub. Flexible connection methods bridge service partners, processes and service management systems.
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