SolveDirect BRIDGE
SolveDirect BRIDGE accelerates service processes and increases transparency between partners and service
management systems through flexible connection methods. Whether your enterprise connects to just a few service management systems or you are managing many customers with multiple service solutions, SolveDirect BRIDGE is the premier choice for adaptable and cost-effective service integration. More effectively manage your business with complete visibility into every process and communication from beginning to end.
Features
- Automatic information exchange between distributed systems
- Extensive and customizable integration methods
- At-a-glance internal and external service data for operational insights
- High data quality continuous workflows
Connect processes, service partners and systems with workflow integration
Workflow Integration
Flexible data mapping enables service enterprises to use customer-specific data to make quick and accurate service decisions. Service request transactions can be sent to and from a customer workflow to the SolveDirect central hub. The hub then disseminates the data to provide better visibility into individual customer service needs.
Automatic Data Exchange.
Sometimes the best way to gain visibility into systems and processes is to
directly link to the information you need. SolveDirect BRIDGE automatically
connects to all major service data objects including companies,
organizations, users, locations, devices and contracts. Data calls can be
pre-scheduled when it is convenient for you and your customers so that
business is not interrupted.
Visibility into every process and communication
On-demand reporting.
Reports include submission and closing trends, plus resolution time and workload analysis. Report content can be fine-tuned using both search conditions and filters. Add or remove fields and customize the report layout, the display order, the grouping criteria, the sorting order, and all titles. Custom reports can then be saved based on roles or for use by all team members.
Integrated KPI Dashboards.
Perhaps one of managements most useful features of SolveDirect solutions are integrated dashboards. This enables your business to keep track and act on relevant information and KPI from all of your customers in an easy-to-use and understand dashboard.