SolveDirect BRIDGE empowers managed service providers to reduce service intelligence complexity and expense, simplify integration across multiple departments and organizations, and improve service responsiveness. Better control delivery cycles, increase end-to-end visibility, protect sensitive data in motion and manage large and diffuse customer communities with this secure SaaS solution.
SolveDirect BRIDGE connects leading Service Management Systems, CMDB's, Asset Management Systems, Logistic Systems and ERP and CRM Systems. The integration of service processes and applications leads to improved data quality and a much faster mean-time-to-repair, because the processes are covered from end-to-end without delays or disruptions.
This workflow-based offering supports event processing, notification, alerting, monitoring and collaborative resolution for multi-enterprise processes. Collect operational insights and more effectively manage your business with complete visibility into every process and communication from beginning to end.
