SolveDirect CUBE
SolveDirect CUBE is the cost-effective and predictable way to achieve your customer’s support objectives. Combining the strength of SolveDirect BRIDGE and the agility of a SaaS Service Management Solution, CUBE empowers organizations to manage all service operations and business partners with complete confidence. Make the right decisions based on the complete business picture rather than silos of disparate service data.
Features
- Dashboard view that automatically tracks performance against service level agreements and ensures commitments to all customers are met
- Powerful, proven workflow engine to automate service desk processes
- Extensive and customizable integration methods
- Single solution based on ITIL to reach across multiple organizations, customers, regions and languages
Automate and streamline service management
Configurable workflow.
SolveDirect CUBE supports extensive workflow customization using an easy and intuitive point-and-click interface. Workflow rules can be tailored to fit business processes based on your organization's mission. Personalize field labels and drop-down menu choices as well as the details within workflow rules. Fields can be created with parent/child relationships to enable a different set of options in one field based on the option selected in another.
Collaborate between organizations.
Today’s service organizations must be able to view and proactively manage their entire customer ecosystem; from the small internal department to large and diverse external customer communities. SolveDirect CUBE enables easy integration of service functions to better understand and manage customer needs through customizable process templates and social knowledgebases.
Better control delivery cycles and manage large and
diffuse customer communities
Integrated Service Processes.
SolveDirect includes flexible business process modeling and a unique project structure allowing organizations to carry out business and IT initiatives using their own processes. This flexible framework allows ITIL - and other business processes - to be managed from a single, scalable solution.
Asset management.
A single and centralized location enables businesses to monitor all assets important to their mission including company IT assets, managing asset inventories, and tracking customer-owned assets. All asset changes, including maintenance information, trouble ticket data, status inventory, utilization metrics and usage, are recorded in the CMDB and linked to other Service and Support tasks.
Complete visibility into every process and communication
On demand reporting.
Reports including submission and closing trends, plus resolution time and workload analysis. Report content can be fine-tuned using both search conditions and filters. Customizing a report in CUBE is uncomplicated and does not compromise the flexibility and presentation quality. Add or remove fields and customize the report layout, display order, grouping criteria, sorting order and titles. Custom reports can then be saved based on roles or for use by all team members.
KPI Dashboards.
Create a reporting platform for the different service processes in your company. All relevant information and KPIs from various data sources (internal or external) can be displayed on one central dashboard.
Licensing options based on your business needs
SolveDirect CUBE can be tailored to fit the needs and changes of your business and customers. Its modular architecture allows enterprises to choose the solutions that are right for their business now.