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SolveDirect CUBE

Enterprise IT Service Management

 

Connect your entire service ecosystem and manage KPIs.
 

SolveDirect CUBE is the all-in-one solution for efficient Enterprise Service Management; the ultimate vehicle to bring your enterprise to the next level of business. This proven solution provides a cost-effective and predictable way to achieve your customer’s support objectives and drives a fundamental shift from reactive to proactive IT Service Management. SolveDirect CUBE combines collaboration and advanced service management and thus empowers organizations of any size to manage all service operations and business partners with complete confidence.

 

With SolveDirect CUBE, enterprise decisions can now be made inclusive of all internal business partners and external customers. SLA and service quality are consistently upgraded to the level your customers expect through a live dashboard view of the KPIs that are critical for your service delivery.   

 

Benefits

  • Realize heightened production levels and better service quality though a fully integrated service platform
  • Empower agile business decisions by real-time views of important KPI's for all of your internal and external business partners
  • Reduce costs by preserving existing business processes as well as identifying and removing service bottlenecks early for rapid incident and problem control

Product Features

  • Dashboard views that automatically track performance against service level agreements and ensures commitments to all customers are met
  • Powerful, proven workflow engine to automate service desk processes
  • Extensive and customizable integration methods
  • Single solution based on ITIL to reach across multiple organizations, customers, regions and languages