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SolveDirect ServiceGrid

 

SolveDirect ServiceGrid is the new solution for next level service integration. It overcomes the boundaries of traditional B2B integration tools. ServiceGrid provides new methods to build, run and monitor connections to service partners in an easy and quick way with low effort.

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ServiceGrid CORE - New Integration Methodology

  • Faster projects with less internal resources
  • Less cross-border communication efforts
  • Reduced complexity drives speed and quality
  • High Standardization -> Fast Realization & Easy Adaptations
  • Connect only ONCE to the ServiceGrid "Core"!

 

 

ServiceGrid Workflow Library - Reduced Complexity

  • Set of prepared ITIL compliant and B2B workflows
  • Ready-to-use -> “Choose instead of build”
  • Easily share processes between organizations ->“copy & paste”
  • Design and distribute your private processes with your partners / customers

 

 

ServiceGrid Connection Store - Self Connection

  • JOIN
    Set up an account as fast as joining a social network!
  • CONNECT
    Self manage your processes with the CORE & Workflow Library
  • EXPAND
    Invite Partners as easily as contacts in LinkedIn!

 

 

ServiceGrid Partner Portal - Rich Partner Integration

  • Easy Partner Enablement
  • Enhances internal processes with Customer Self Service
  • Share Service Data with Customers & Partners
  • Service Monitoring with Reports

 

 

ServiceGrid Manager App - Proactive Management with Predictive SLAs

  • Enhanced end-to-end reporting
  • Avoid service bottlenecks, penalties & escalations
  • Increase customer satisfaction through improved service quality
  • Proactively Manage,  be 1 step ahead!
 
  
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