SolveDirect ServiceGrid
Next Level Service Integration
Join - Connect - Expand - Improve
SolveDirect ServiceGrid is the new solution for next level service integration. It overcomes the boundaries of traditional B2B integration tools. ServiceGrid provides new methods to build, run and monitor connections to service partners in an easy and quick way with minimal effort. Connect only once to the ServiceGrid CORE, choose from the ready-to-use workflows or build individual ones, share your processes with your service partners and integrate them just with a few mouse clicks - as easy as inviting contacts in LinkedIn.
The ability to govern service processes via real-time reporting and trend analysis is a prerequisite to achieve service excellence and differentiate from your competitors. Predict and avoid service bottlenecks, penalties and escalations and increase customer satisfaction.
How ServiceGrid Supports Business Success
Marcus Oppitz, CTO of SolveDirect describes how to simplify B2B IT integration for ITSM best practice.
Competitive Advantage - Benefits
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Govern your multi-sourcing environment efficiently
- Effective collaboration with service partners to achieve service excellence
- Be one step ahead with proactive management through predictive SLAs
- Avoid service bottlenecks, penalties and escalations
- Quick and easy onboarding
Next Level Service Integration - Features
- Standardized process and workflow mapping
- Quick and easy Self Registration and Connection
- Integrate your service partners and share processes with a few clicks
- Choose from ready-to-use workflows
- Customizable Service Portal