Consulting

SolveDirect has many years of international experience in the field of consulting and implementation of IT service management projects for large and small companies in all different sectors.

This profound knowledge gained from numerous best-practice projects ensures state-of-the-art service management, and thus, the highest consulting quality for your optimization projects.

SolveDirect additionally offers independent consulting and project monitoring for your product system interface (SD.bridge) and help desk management solution (ServiceDesk SD²) to optimize your IT service management.

Many service management organizations have historically grown to be and often become very complex systems. We work together with organizations to analyze their service processes in their basic form, and to develop simplifications and optimizations:

Consulting & Advice for efficient Service Management

• Analysis of the existing services processes for a rapid optimization
• Determination of the deployed services management (costs, techniques, tools) in view of the required improvements
• What advantages do the improvements deliver for ROI, quality and the organization?
• Evaluation and benchmarking of all service processes according to 'best practice' solutions
• Planning of the optimization measures (including costs) for processes and tools
• Orientation of service management towards future requirements and process changes
• Monitoring of the implementation

Efficient Service Management processes, clear structures and state-of-the-art functions provide:

• Cost reduction
• Transparency
• Increased quality

Service Management Consulting by SolveDirect means to You:

• Consulting independent from software solutions
• Best process consulting:
  • numerous implementations and reference models
  • experience in all sectors and with large and small companies
• Quick-win approach:
  • Solutions based on practical experience
  • Adherence to ITIL process frameworks
  • Focus on fast implementation

Our References