Downloads

SolveDirect information for download (pdf)

• Product sheets
• References
• Functions & Features
• Training Materials
• Release Notes
• Technical Documentation
• Application Dokumentation

Product sheets

SD.cube ML	— Multi Level Enterprise Solution
ServiceDesk SD²	— Helpdesk Management
SD.bridge	— Data Clearing
SD.support	— Helpdesk Support

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References

• HanseMerkur: Higher transparency and cost saving trouble shooting
• Lurgi: Fast communication for transparent HelpDesk Management

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Functions & Features of the SolveDirect applications

• Functions & Features — Detailed information of the functional range

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Training Materials

• SD.ServiceManagement – Call & Call Tracking
• SD.ServiceManagement – Enduser
• SD.ServiceManagement – Technician Mobility
• SD.ServiceManagement – Reports
• SD.ServiceManagement – Solutions
• SD.ServiceManagement – Workflows
• SD.ServiceManagement – Contracts and SLAs
• SD.ServiceManagement – Templates

• SD.DataManagement – Company Organisation
• SD.DataManagement – Inventory
• SD.DataManagement – Permissions
• SD.DataManagement – SetUps

• SolveDirect Architecture
• SD.bridge
• SD.bridge – MessageRules
• SD.Security Availability Support

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Release Notes

• Release Notes Version 5
• All Release Notes till Version 4.10

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Technical Specifications

• Technical Specifications

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Application Documentation

• Application Documentation

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