Newsletter archive
Years: 2007 | 2006 | 2005 | 2004
2007
October 2007
Multi Level Service Management: New SD.cube ML; References from ADA, Computacenter, HZD and Lurgi AG
- SD.cube grows to Multi Level Service Management Solution
- Best-practice Service Management: ADA, Computacenter, HZD, Lurgi AG
- ITIL 3: Service Management Life Cycle Konzept – presented by itSMF
- SD.ConnectDay – here's what happened …
- Sneak Information SolveDirect Winter-Release
- Meet SolveDirect
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July 2007
SolveDirect builds bridges in Germany. S&T as Partner in Eastern Europe. New Owner Brain Force Holding AG.
- SD.bridge connects German fiscal authorities
- SolveDirect partners with S&T in Central Eastern Europe
- HanseMerkur optimizes Servicemanagement
- Plant contractor Lurgi AG speeds up IT-Services
- Sneak Information SolveDirect Fall-Release
- New Owner Brain Force Holding AG
- Meet SolveDirect
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March 2007
SolveDirect: 60% earnings increase: T-system, Bosch, S&T, Lurgi AG, KTC. New release in April. 3 new team members.
- SD.PanoramaParty in the new SolveDirect HQ
- SolveDirect awarded with Exportprize 2007
- SolveDirect: 60% earnings increase: T-system, Bosch, S&T, Lurgi AG, KTC
- SD.application: new functions and architecture extensions
- Sony DADC with IBM and ServiceDesk SD²
- IBM powers 'Software as a Service' - with ServiceDesk SD2
- New headquarters in Vienna for SolveDirect
- Three new SolveDirect team members
- Meet SolveDirect
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2006
May 2006
Fewer clicks – less of work & Multi-Level-Service Desk
- Multi-Level ServiceDesk for Police and Military Authority in Switzerland
- Fewer clicks – less of work: SolveDirect's 'Summer Release' v4.3
- Computer Associates connects with SD2SD adapter
- SD.academy: Veni.Vidi.Solve.
- New to the SolveDirect team in Germany and Poland
- Meet SolveDirect at Help Desk Forum Switzerland and Infosystem Poland
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January 2006
Siemens and SolveDirect sign agreement, Helpdesk in Polish Language
- Siemens and SolveDirect sign agreement
- SolveDirect in Central Europe: Helpdesk in Polish language
- 'Software as a Service': Faster, better, cheaper
- Raiffeisen Informatik, Public Sector: ServiceDesk SD²
- New to the SolveDirect team
- Win 'knowledge and recreation'
- Meet SolveDirect
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2005
November 2005
'Get Movin'! 3 References for Dataclearing, Mobility & Multilanguage and Helpdesk Management on demand …
- Mobility & Multilanguage for Service Management 'on-the-road'
- Helpdesk 'on demand' for 5 Countries in 4 Weeks
- Lufthansa Systems for Thomas Cook: 15 Providers, 1 Project
- SolveDirect at Help Desk Forum 2005: Half Price Ticket
- New to the SolveDirect Team
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May 2005
IBM Germany: on demand Helpdesk SD² for SMB
- IBM Germany: on demand Helpdesk SD² for SMB
- MessageRules, Workflow with actions, spontaneous Emails, Ticker:
the new SolveDirect Release 3.4. has arrived!
- Customers' statements about the new Release 3.4.
- New to the SolveDirect Team: 'Ahoi!'
- SolveDirect's Expansion requires new office in Vienna
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April 2005
SolveDirect turnover increased by 61 percent
- SolveDirect turnover increased by +61 percent
- CeBIT: ServiceDesk SD² – Hitmodel
- New to the SolveDirect Team
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March 2005
CeBit: SolveDirect Helpdesk solution – win a USB/MP3 wrist watch!
- CeBIT: SolveDirect Helpdesk solution
- You haven't received your personal CeBIT ticket? Win it here!
- How to win a 128 MB USB/MP3 wrist watch
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2004
May 2004
Latest from SolveDirect + ITSM Trivia
- Strategic Partnership between CMS (Courier Management Systems) and SolveDirect
- Comptia Services and Support Executive Forum in Vienna
- MediaMarkt: 'Well I am not stupid ...'
- Five Tricky Questions to Check Your 'ITSM-Trivia'
- New to the SolveDirect Team
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March 2004
SolveDirect News
- Lexmark Germany – Real-Time service organisation with SolveDirect
- REWE Austria AG and SolveDirect.com
- SD.OpenEngine – build your own portal using SOAP web-services
- SolveDirect at CeBIT
- New to the SolveDirect Team
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