| Dynamic. Extensive. Efficient.
 Well-trained IT staff is an important requirement for successful operation. With the SD.academy we offer an extensive education program to ensure the efficient use of the SolveDirect solutions in your company. Only if all options and functions of the solutions are known correct decisions can be taken to enable an IT Service Management at the highest level.
Our professional training program provides multiple advantages for your company:
- qualified staff within a short time period
- high productivity
- accelerated processes and workflows
For SolveDirect Partners we offer special workshops, which enable you as a SolveDirect Partner to sell and implement the SolveDirect products.
Training schedule
| Administrator |
- responsible for configuring and maintaining the SolveDirect Application data
- this role requires that the person understands each role available within the application
|
Required courses |
2,5 Days |
Administrator Training |
|
Optional courses |
|
Advanced Administration - Data management |
0,5 Days |
Advanced Administration - Data structure |
0,5 Days |
Advanced Administration - Data up-/download |
0,5 Days |
Advanced Administration - Import Profiles |
0,5 Days |
KPI Reporting - Using SD.cockpit |
0,5 Days |
Knowledge Management - Using SD.solution |
0,5 Days |
|
|
| System Manager |
- oversees the usage and implementation of the SolveDirect application, as well as those that use the solution
- this individual may be a functional manager, line-of-business manager, or supervisor
|
Required courses |
6 Days |
Administrator Training
Advanced Administration - Data management
Advanced Administration - Configuration I
Advanced Administration - Data structure
Advanced Administration - Data up-/download |
2,5 Days
0,5 Days
2 Days
0,5 Days
0,5 Days |
Optional courses |
|
Advanced Administration - Import Profiles |
0,5 Days |
KPI Reporting - Using SD.cockpit |
0,5 Days |
Knowledge Management - Using SD.solution |
0,5 Days |
Advanced Messaging configuration |
1 Day |
Spare Part Management - Using SD.logistics |
1 Day |
Mobile Solution - Using SD.mobile |
0,5 Days |
|
|
| Resale Partner: Reseller |
- must be a resale partner of SolveDirect Solutions
- transfers the business benefits, wide functionality and best-practises of the
SolveDirect platform
- this individual may be a key account manager or sales person
|
Required courses |
1 Day |
| Product Scope |
|
Optional courses |
|
KPI Reporting - Using SD.cockpit |
0,5 Days |
|
|
| Implemenation Partner: Consultant |
- must be an implementation partner of SolveDirect Solutions
- maintains, deploys, and troubleshoots the SolveDirect application
- modifies existing workflow or builds additional workflows after extensive analysis
- has the knowledge to implement the SolveDirect products at the customers side
|
Required courses |
11,5 Days |
Administrator Training
Advanced Administration - Data management
Advanced Administration - Configuration I
Advanced Administration - Configuration II
Project Implementation and Migration
Advanced Administration - Data structure
Advanced Administration - Data up-/download
Advanced Administration - Import Profiles |
2,5 Days
0,5 Days
2 Days
2 Days
3 Days
0,5 Days
0,5 Days
0,5 Days |
Optional courses |
|
Product Scope |
1 Day |
KPI Reporting - Using SD.cockpit |
0,5 Days |
Knowledge Management - Using SD.solution |
0,5 Days |
Advanced Messaging configuration |
1 Day |
Spare Part Management - Using SD.logistics |
1 Day |
Mobile Solution - Using SD.mobile |
0,5 Days |
Advanced workflows
Using Parent/Child - Master/Slave |
1 Day |
Actual course dates and registration ...
Additionally we offer optional courses for every target group to extend or establish knowledge in specific areas. Individual courses with specific, definable content on request.
Certification
After successful graduation with passing the adequate tests the attendees will receive official certificates.
Training modality
To ensure a successful education SolveDirect uses dynamic training methods with use-cases and examples which shows how to use the solutions in your particular and special surroundings. The content and knowledge is imparted in an active learning environment in which you can ask questions and openly discuss topics at any time.
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