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Multi Level Service Management: New SD.cube ML;
References from ADA, Computacenter, HZD and Lurgi AG
 
Enjoy browsing the following ‚latest news’ in IT service management of SolveDirect!

Best regards,


Martin Bittner und Marcus Oppitz

SolveDirect Solutions

Content
  SD.cube grows to Multi Level Service Management Solution
  Best-practice Service Management: ADA, Computacenter, HZD, Lurgi AG
  ITIL 3: Service Management Life Cycle Konzept - presented by itSMF
  SD.ConnectDay - here's what happened ...
  Sneak Information SolveDirect Winter-Release
  Meet SolveDirect
 
SD.cube grows to Multi Level Service Management Solution
Service provider are facing more and more complex requirements: service relations are getting increasingly more dynamic, the roles in the service process can change, the degree of cross-linking between partners and organizations is increasing, service processes shall be more individual but stay still transparent and measurable. The innovative solution therefore from SolveDirect:
Multi Level and Partner-Service-Cooperations with SD.cube ML.

Read more ...
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Best-practice Service Management: ADA, Computacenter, HZD, Lurgi AG
Searching for ways to optimize your Service Management? Service Solutions to integrate, consolidate and automatize? Multi Level Service Management to integrate all Servicepartners efficiently? On demand helpdesk IT-services to optimize and accelerate?

Answers from best-practice presentations at the SD.ConnectDay (german) ...
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ITIL 3: Service Management Life Cycle Konzept - presented by itSMF

IT Service Management will not be only restricted to operative and tactical processes, but also seen from the superior strategic level in the future. How the new structure from an economical oriented IT Service Management looks in detail with ITIL 3 was presented by the Managing Director of itSMF Germany at the SD.ConnectDay in Frankfurt .

Read more: Document for download (german) ...
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SD.ConnectDay - here's what happened ...
At the top-class event from SolveDirect with ADA, BRAIN FORCE, ITSM-Consulting and Materna in October in Frankfurt a large attendance of experts and visitors met up to network and discuss the latest trends and project experiences for Service Management.
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Sneak Information SolveDirect Winter-Release
Upcoming new features for even more efficiency in your IT-Service Management with the next SolveDirect winter-release - more ‘sneak’ information here …

SolveDirect trainings for the next winter-release V4.8 novelties can be
registered here …
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Meet SolveDirect
mit SD Teilnahme 26.–29.11.2007 Help Desk Forum 2007
Reference case: "Bundesweites Incident-Management im KONSENS Verbund der Länderfinanzverwaltungen" – Manfred Mosler, RZF NRW on November 28th at 15:15
Mainz
mit SD Teilnahme 29.11.2007 12:30–18:00 Partner Workshop / Implementation partner
AGENDARegistration
Vienna
mit SD Teilnahme 06.12.2007
12:30–18:00
Lead-User Workshop / Administrators
AGENDARegistration
Vienna
mit SD Teilnahme 07.12.2007
13:30-14:00

Webinar
Registration

www
mit SD Teilnahme 13.12.2007
12:30–17:00
SolveDirect Workshop (german)
AGENDARegistration
Vienna
mit SD Teilnahme 13.12.2007
from 17:30
SD.punsch Vienna


Event calendar...
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Your SolveDirect Solutions team