Enterprise Solution for Integrated Multi Level Service Management

Integrate all systems:
B2B Integration of all ERP and supplychin solutions with integrated system connections and integration of all partners
Manage all services:
Monitoring and Controlling for transparent 'Managed Services'
Control all processes:
Automated and comprehensive Provider Management for all service processes

All Your Service … solved with SD.cube

One single tool for
- Incident-Management
- Problem-Management
- Change-Management
- Release-Management
- Configuration-Management
Controlled by Servicelevel-Management
Integrated with the CMDB (configuration management database)
Managing complex bridge (system connection) functionalities
Delivered as
- Software as a Service (hosted solution)
- or installed at customer's infrastructure

	SD.ServiceManager Faster. Better. Cheaper. Use best practice ITIL Management processes for efficient and successful Service Support. More …			SD.FunctionPorts More applications. Easy integration. Integrate external services and applications with SOA for additional functions. More …

	SD.DataBroker Usefull tools. Smart exchange. Exchange all data needed with various management tools – fully automated. More …			SD.bridge One connection. Solve faster. Communicate with all your service partners and systems via one single dataclearing-platform. More …

	SD.DataManagement Flexible data. Efficient management. Build Configuration Management Database by use of data objects. More …			SD.cockpit More information. Better decisions. Get your all-in-one Service Management indicators in real time. More …

	SD.BridgeBuilder Bridge Administration and Guard-monitoring SD.cube ML update (optional): Create and manage internal or external SD.bridge system connections. More …			SD.synchroniser Smart CMDB-updating. SD.cube ML update (optional): Synchronise and verify your CMDB ("smart CMDB"). More …

Link "long and deep" service processes between service partners
Manage multi-level escalations across organisations
Perform transparent and/or encapsulated escalations
Flexible integration of provider systems
Automated data exchange with internal and external datasystems (SM, ERP, SCM, CRM)
Extensive KPI-monitoring
Transparency in Order-Service-Supply-Business Process
Verifying compliance standards – SOX and auditing
Multi language capable (DE, EN, PL, CZ, …) and UTF-8 based (all international characters)
No clients, browser only

All your service … solved with SD.cube!