SD.OpenEngine – Service Portal

SD.OpenEngine is a SOAP WebServices interface that allows the integration of information and functions from a SolveDirect application into other applications, interfaces and layouts.

Your Webportal

SD.OpenEngine is a web services SOAP interface, which is used for dynamically integrating functions and data into third party applications (e.g. web-portals, internet, intranet). It can be used to integrate SolveDirect functions into the service portal of a customer. The SolveDirect functions are integrated via current Web-Service (SOAP) technology or http-POST:

• Integration of the SolveDirect functions into an individually adjusted service portal
• Online entry of calls and service contracts through the end user
• Display and update of the own (client) information
• Display of the call tracking list
• Online status enquiry through end user
• More informations: Functions & Features (pdf)

Advantages of SD.OpenEngine

• Customer-based design and layout (language, Corporate Design) of every page e.g. Intranet
• End-user can report incidents through the support portal 24/7
• Tickets are automatically forwarded to the helpdesk
• Status updates can be accessed directly from the end-user. Helpdesk overload is relieved because of a reduced amount of queries and escalations
• End-user satisfaction increase

Examples

KTC Kapsch Traffic COM	SBS Siemens Business Services