System connection – Data clearing
SD.bridge is a webbased data clearing platform integrating different types of helpdesk systems for service providers and their customers via one single interface.
SD.bridge fully automates electronic data-exchange of incident calls between service clients and service providers. This considerably facilitates and speeds up the service process, while cutting communication costs by up to -60 percent.
Internal workflows and existing applications remain unchanged.
Where external companies are involved in the solution process, inevitably system and media interruptions will occur. In most cases, the external service partner is notified by phone, fax or email, and the response to the incident status is often time consuming and cost intensive.
Call-backs lead to high costs, greatly limiting the transparency of the call follow-up. The solution is to integrate service partners via a universal data clearing platform that builds a bridge between these partners and connects the different systems.
SD.bridge is a data clearing platform and consists of predefined interfaces to different systems. Each platform user selects the most fitting connection channels and can access his/her service partner through a neutral gateway. SolveDirect frames the existing service relations and service contracts.
SD.bridge is a centrally hosted solution: All service management data are available in realtime and 24/7. No investment in hardware, software or maintenance.
Existing workflows and applications remain unchanged.
Product sheet SD.bridge (pdf)